Can tickets become engineering tasks?

Yes. Escalate creates a linked task in the backlog.

Which ticket categories are supported?

Technical support, IT support, bug reports, access requests, outages, incidents, service, feature and change requests.

Yes, from CSV or JSON, and export them the same way.

Support and operations teams working alongside engineering

Track first-response and resolution SLAs on every ticket, escalate to the engineering backlog, and run incidents in the same workspace.

First response and resolution countdowns per ticket, by priority.

Turn a ticket into a backlog task with one click; the link is kept on both sides.

Open incidents by severity and keep the timeline and postmortem together.

Can tickets become engineering tasks?: Yes. Escalate creates a linked task in the backlog.
Which ticket categories are supported?: Technical support, IT support, bug reports, access requests, outages, incidents, service, feature and change requests.
Can I import existing tickets?: Yes, from CSV or JSON, and export them the same way.